Terms and Conditions of Service relating to the WDSEO Small Business Website & our SEO Service

Please read these terms and conditions carefully before ordering and using our products or services.

These are the Terms and Conditions of Service of Web Design and SEO Company Limited. In this document, “we”, “our”, “us”, “Company” refer to Web Design and SEO Company Limited.

We are company number 09694444 registered in England and Wales. Our VAT number is 335 3361 17. Our registered office is Unit 5 Reynolds Park, 8 Bell Close, Plympton, Plymouth, Devon PL7 4FE.

Contact details: email [email protected] or call Monday to Friday 9am to 5:30pm on 01752 291865.

1. Interpretation

1.1 Definitions
“Client(s)”, “You”, “User”, any person, persons, companies or other organisations using the Products or Services of the Company.

“Conditions”, the terms and conditions set out in this document as amended from time to time in accordance with Clause 15.3.

“Contract”, the contract between the Company and the Client for the sale and purchase of the Services in accordance with these Conditions.

“Force Majeure Event”, an event, circumstance or cause beyond any party’s reasonable control.

“Services”, the WDSEO Small Business Website, our SEO Service, and the Monthly Website Care Package (or any part of them).

“Minimum Term”, the initial period for which the Client is committing to pay for and utilise one of our products or services.

“Order”, the Client’s order placed on Our website for the Services as confirmed in the email sent directly after the order has been placed.

“Third Party” or “Third Parties” means companies or organisations other than Web Design and SEO Company Limited, whose products or services we may use to deliver to our Clients.

“Small Business Website” means a WDSEO Small Business Website, as detailed on our website.

“SEO” means Search Engine Optimisation.

“SEO”, a Monthly SEO Service provided by the company to our Clients.

“Team”, our staff comprising, for example, Web Developers, Project Managers, SEO Executives, Content Executives, Digital Marketing Executives.

1.2 A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality).

1.3 A reference to a party includes its personal representatives, successors and permitted assigns.

1.4 A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.

1.5 Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.

1.6 A reference to writing or written excludes fax but not email.

2. Basis of Contract

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 The Order constitutes an offer by the Client to purchase the Services in accordance with these Conditions. The Client is responsible for ensuring that the terms of the Order are complete and accurate.

2.3 The Order shall only be deemed to be accepted when the Company issues email acceptance of the Order, at which point and on which date the Contract shall come into existence.

2.4 The Client waives any right it may otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Client that is inconsistent with these Conditions.

2.5 Any samples, drawings, descriptive matter or advertising produced by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Services referred to in them. They shall not form part of the Contract nor have any contractual force.

3. Our Product and Service Provision

3.1 We agree to deliver the Services that the Client has ordered from us, either as an online Product via Our website https://webdesignandseocompany.co.uk or offsite.

3.2 We shall use all reasonable endeavours to meet any performance dates specified in the Client’s Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 We warrant to the Client that the Services will be provided using reasonable care and skill.

3.4 The Client agrees to pay for the Services in accordance with the payment terms agreed at time of purchase – for the duration of the term agreed.

In order to build the Client’s “Small Business Website”, we will send the Client an Onboarding Questionnaire. If the Client does not complete all sections and provide all information needed, we will be unable to build the website.

4. Small Business Websites

4.1 The Client may request the addition of new available website pages and website features as needed after the website has gone live. Any pages & website features purchased after the website has gone live will be quoted for and can be paid for in full or spread across the remaining months of the website payment term. The website work will then be carried out for the Client by our Team. To request new pages or if the Client needs any assistance with this, The Client should call 01752 291865 or email [email protected].

4.2 Domain

4.2.1 One “.co.uk” or “.com” domain will be registered by us on the Client’s behalf on our current hosting infrastructure. We will use this domain for the Client’s Website and Webmail. This is included in the Small Business Website. If the Client terminates the Website in accordance with our cancellation terms, the domain can be transferred to them at a minimum cost of £50 + VAT (subject to review) to cover our team’s time to facilitate the transfer. This does not include any email migration work, which is not a service we provide.

4.2.2 If the Client has an existing domain they wish us to use instead, we will transfer this to our hosting infrastructure and manage it on their behalf. We will invoice the Client for our time to transfer the domain and for the domain registration costs. The combined one-off fee for this is currently £65 + VAT (subject to review).

4.3 Webmail

4.3.1 If we register a domain for the Client or transfer Their existing domain to our hosting infrastructure, we will set up 1 brand new Webmail using the domain. This is included in the Small Business Website.

4.3.2 Emails from the Contact Form on the Client’s new website will be sent to this Webmail account.

4.3.3 Webmail accounts are limited to 4GB of storage.

4.3.4 Email migration work is not included and is not a service we provide.

4.4 Logo Design

4.4.1 If the Client has ordered an optional Logo Design with Their Small Business Website, we will design a professional new logo and colour palette for their website.

4.4.2 We will provide 4 unique design concepts for the Client to review and feed back on. We will carry out a maximum of 3 rounds of changes, based on the design concepts created.

4.4.3 We will supply artwork files of the final logo for digital and print use by the client. For example, on uniforms, vehicles, social media, etc. In addition, we will provide details of the fonts and colours used.

4.5 Website Hosting and Maintenance

4.5.1 The following products and services, the “Monthly Website Care Package”, are required for the Client’s Small Business Website. This is not included in the Small Business Website and will need to be purchased separately. It has a minimum term of 24 months and is payable monthly at £39 +VAT per month, or the Client can pay in full. The “Monthly Website Care Package” includes:

(a) Fast, secure hosting with an average uptime of 99.9%

(b) Unlimited website traffic

(d) SSL certificate (“the padlock”)

(e) Consent Management Platform (currently “CookieYes”)

(f) Software licenses needed for the functioning of the website, including Elegant Themes

(g) Free and Pro Security plugins

(h) Professional Forms package

(i) Actioning of any alerts from Google Search Console

(j) Regular website checks and backend updates, to ensure everything is running as it should (including any Third-Party plugins, such as Live Reviews Feeds)

4.6 Client Support

4.6.1 Our UK-based Team is available to assist our Clients Monday to Friday, 9-5:30 (excluding Bank Holidays) and 25th December – 1st January.

4.6.2 Clients can access Support via a number of channels, including:

(a) Phone on 01752 291865

(b) Send an email to our Support Ticketing System on [email protected]

(c) Clients can also set up an account on our Support Ticketing System. This is explained in our Client Support Welcome Email / Video provided to all new Small Business Website Clients.

4.6.3 UNLIMITED minor content updates to existing website pages – includes existing copy and images. This includes editing copy and images within the existing page designs – and excludes adding new sections or website pages. It also excludes any structural website changes or the addition of new functionality. To add new website pages, page sections, request new / additional functionality or structural changes the Client can call 01752 291865 or email us at [email protected].

4.6.4 Regular emails with offers, tips and updates.

5. Monthly SEO

5.1 Clients can choose to utilise our monthly SEO Service. This is payable on a monthly basis, with payment required on the first day of the month, prior to any work being completed. There is no minimum term for this Service.

5.2 We may require access to other accounts to deliver the Client’s “SEO”, for example, Google Business Profile, Facebook, Instagram, LinkedIn, Yell.com, Google Analytics, Google Search Console, Google Tag Manager, and so on.

6. Fees, Payments and Invoices

6.1 The price of the Services shall be the price set out on the Company’s website and in the Client’s Order and accompanying emails and invoices.

6.2 The Company may, by giving notice to the Client at any time before delivery, increase the price of the Services to reflect any increase in the cost of the Services that is due to:

(a) any factor beyond the Company’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in costs of providing the Services);

(b) any request by the Client to change the types of Services ordered, or the specification; or

(c) any delay caused by any instructions of the Client or failure of the Client to give the Company adequate or accurate information or instructions including, but without limitation, failure to complete all sections of the onboarding questionnaire provided by the Company.

6.3 The Company reserves the right to increase the price of the Services on an annual basis, after the completion of the minimum term for any product or service.

6.4 All prices quoted are exclusive of and subject to VAT (Value Added Tax).

6.5 The commencement of payments for the Small Business Website is the date on which the Small Business Website Order is placed. The commentment of payments for the monthly Website Care Package is the date on which the Website is put live.

Any delay to the date that the Services are provided that are beyond the Company’s control including but without limitation any Force Majeure Event or failure by the Client to provide required information will not affect the date of commencement of payments.

6.6 If the Client fails to make a payment due to the Company under the Contract by the due date, then, without limitation to the Company’s remedies, the Company may charge interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 6.6 shall accrue each day at 4% per annum above the Bank of England’s base rate from time to time, but at 4% per annum for any period when that base rate is below 0%.

6.7 In the event of a payment not being received on its due date, the following procedure will apply:

(a) the Company will contact the Client on or around the payment due date via email or telephone to notify them that payment has not been received. Further contact will be made by email or telephone if no payment is received 2 working days following the 1st notification email or call. A final attempt to contact the Client by email or phone will be made if payment remains due 5 working days following the 1st notification email or call.

(b) if payment remains outstanding 7 working days after the 1st notification email or call and the Company has reached no agreement for payment with the Client, the Small Business Website will be suspended. In this instance, there will be a £100 + VAT charge to reconnect the Small Business Website.

6.8 Upon placing an order for a Small Business Website on our website, the Client will receive an order confirmation email, a subscription email and an invoice attached for Their records.

7. Ownership

7.1 Domain

7.1.1 When we register a domain for a “Small Business Website” Client, the Client is the registered legal owner of the domain name. This is also the case when we transfer a Client’s domain to our hosting infrastructure.

7.1.2 The Client is free to transfer their domain name away from our hosting provider at any time, providing that all monies owing to us have been paid. We currently charge £50 + VAT for the transfer process. We are not liable to pay any third-party charges incurred by our Client during the transfer of a domain name away from our hosting provider.

7.2 Logo

7.2.1 The logo is the property of the Client. We will have provided artwork files for digital and print use, plus details of colours and fonts used. The Client is free to use this permanently wherever needed.

7.3 Website

7.3.1 After the 6 month, 12 month or 24 month instalments have been paid in full or if the website was paid for in full upfront, the website will be owned by The Client.

8. Cancellation

8.1 Small Business Websites – “Website Care Package”

One month prior to the end of the agreed initial term of the “Website Care Package” (that being a minimum of 24 months), and one month prior to subsequent terms of the same length, the Client will be sent an email advising them that if They do not need to take action if They wish the Service to auto-renew for a period of the same length as the initial term.

If the Client does wish to cancel at the end of the agreed term, they can do so within 14 days of the expiry of the agreed term, by sending an email to [email protected] advising that they wish to terminate the Small Business Website.

If the Client cancels their “Website Care Package” in line with our cancellation policy, we will, upon written request, package up the website if it has been paid in full and send the files to the Client at the current fee of £120 + VAT. In order for the website to function fully and for the theme and plugins to be able to be kept updated in the future, the Client will need to obtain appropriate software licences. A list can be provided upon request.

8.2 If the Client cancels Their “Website Care Package” at any time during the initial minimum term, they remain liable for the payment for the full minimum term.

8.3 If the Client wishes to cancel Their Order within 14 days of it being placed, They can do so, as long as no work on Their Small Business Website has begun. To cancel Their Order, the Client must send an email to [email protected] immediately.

8.2 SEO

Our SEO Service is payable on a monthly basis, with payment required on the first day of the month, prior to any work being completed. There is no minimum term for this Service.

If the Client does wish to cancel, they must provide a minimum notice of 14 days, prior to the first day of the following month, by sending an email to [email protected] advising that they wish to terminate the SEO Service.

9. Variation in Products, Services and Terms of Service

9.1 We may revise these terms and conditions at any time by updating this website page. Please be sure to check this page from time to time to take notice of any amendments we have made, as they are binding on our Clients.

9.2 We may alter one or more of our products or services at any time. If the change/s are substantial, we will communicate this to our Clients by email. Our Clients will then have the right to cancel with immediate effect, with any remaining payments being written off, even if this is during the Client’s initial minimum term.

9.3 The Terms and Conditions on this website page will always be the current and latest version, and will supersede all previous versions.

10. Warranties

10.1 By ordering the Services, our Client represents and warrants that:

(a) They are at least 18 years of age and have the right to enter into the agreement with us.

(b) They have the legal right to create an account and enter into a contract for the business or organisation they are representing.

(c) They own all rights to the content that they provide to us or otherwise have (and will continue to have) all rights and permissions necessary to use, share, display, transfer and license their content via the Services and in the manner set forth in these Terms and Conditions.

11. Disclaimer

11.1 As stated in the Hosting and Maintenance section (above), the websites with our “Website Care Package” have an average of 99.9% website hosting uptime. If there is an issue with our Third-Party Hosting provider, this is outside our control. We will, however, monitor this situation closely to ensure that any issues are resolved as quickly as possible during our published working hours.

11.2 We are not responsible for the quantity or quality of enquiries received by a Client via the website on Their “Small Business Website”. If a Client has concerns, They should contact us immediately via [email protected], and we will be happy to advise of recommended courses of action aimed at increasing the quantity or improving quality. If a Client takes our SEO Service, they should contact their dedicated client account manager, who will work with them to look to improve the situation.

11.3 For Clients taking our “SEO Service”, we are not responsible for the quantity or quality of enquiries they receive via the website. In addition, we do not guarantee search engine rankings for keywords and cannot state how quickly or when websites will rank on Google and the other search engines.

11.4 Any images we source for client websites will permit commercial use. Any images provided by our Clients must also allow commercial use. This is the accountability of the Client, and we take no responsibility and accept no liability for checking Client-supplied images. This is also the case for any images to be used to promote the Client across the internet.

11.5 All information provided by our Clients for our use on their website must be original, non-plagiarised content. We do not check the originality of Client-supplied information and cannot be held responsible if a Client has plagiarised content. This is also the case for any information to be used to promote the Client across the internet.

12. Limitation of Liability

12.1 The limits and exclusions in this clause reflect the insurance cover the Company has been able to arrange and the Client is responsible for making its own arrangements for the insurance of any excess liability.

12.2 References to liability in this Clause 12 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

12.3 Nothing in the Contract limits any liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(e) any liability that legally cannot be limited.

12.4 Subject to Clause 12.3, the Company’s total liability to the Client shall not exceed the value of the Contract.

12.5 Subject to Clause 12.3, the following types of loss are wholly excluded:

(a) loss of profits;

(b) loss of sales or business;

(d) loss of anticipated savings;

(e) loss of use or corruption of software, data or information;

(f) loss of or damage to goodwill; and

(g) indirect or consequential loss.

12.6 This clause 12 shall survive termination of the Contract.

13. Termination

13.1 Without limiting its other rights or remedies, the Company may terminate this Contract with immediate effect by giving written notice to the Client if:

(a) the Client commits a material breach of any of the terms of the Contract and (if such breach is remediable) fails to remedy that breach within 7 days of that party being notified in writing to do so;

(b) the Client takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;

(c) the Client suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or

(d) the Client’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.

13.2 Without limiting its other rights or remedies, the Company may suspend provision of the Services under the Contract or any other contract between the Client and the Company if the Client becomes subject to any of the events listed in Clause 13.1 (b) to 13.1 (d) or the Company reasonably believes that the Client is about to become the subject to any of them, or if the Client fails to pay any amount due under the Contract on the due date for payment.

13.3 Without limiting its other rights or remedies, the Company may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due under the Contract on the due date for payment.

13.4 On termination of the Contract for any reason the Client shall immediately pay to the Company all of the Company’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Company shall submit an invoice, which shall be payable by the Client immediately on receipt.

13.5 Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

13.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

14. Force Majeure

Neither party shall be liable for any delay or failure in the performance of its obligations for so long as and to the extent that such delay or failure results from a Force Majeure Event. If the period of delay or non-performance continues for 14 days, the party not affected may terminate the Contract by giving not less than 7 days’ written notice to the affected party.

15. General

15.1 Assignment and other dealings

(a) The Company may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any manner with all or any of its rights or obligations under the Contract.

(b) The Client may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Company.

15.2 Entire agreement

(a) The Contract constitutes the entire agreement between the parties.

(b) Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it has no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

15.3 Variation

No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

15.4 Waiver

(a) A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

(b) A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

15.5 Severance

If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity or enforceability of the rest of the Contract. If any provision of the Contract is deemed deleted under this Clause 15.5 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

15.6 Notices

(a) Any notice given to a party under or in connection with the Contract shall be in writing and shall be:

(i) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).

(b) Any notice served shall be deemed to have been received:

(i) if delivered by hand, at the time the notice is left at the proper address;

(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9:00am on the second working day after posting.

(c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

15.7 Third party rights

The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

15.8 Governing law

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England.

15.9 Jurisdiction

Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Last Updated 15th October 2025.