What Website Support Service Do You Provide After My Small Business Website Is Live?
After your new Small Business Website is live, it represents the start of our long-term partnership, rather than the end of the journey, and you’ll benefit from our After-Sales Website Support Service.
You will have access to our “WDSEO Website Care Package,” which will be invoiced separately and is payable monthly at £39 + VAT per month, or in a single payment if you prefer, with a minimum term of 24 months. Our dedicated and professional team, located at our office in Plymouth, is committed to providing you with amazing customer support and taking complete charge of managing your website for you.
What Does My Monthly Website Care Package Include?
We provide the following Small Business Website Support Services:
1. Web Hosting
Your website will be hosted on high-quality, secure hosting with a 99.9% uptime guarantee, fast loading speed, and an SSL certificate (“the padlock”) for optimal security.
2. Website Maintenance
We have implemented alerts to keep a close eye on your small business website for any potential issues. Our team takes immediate action if a critical alert is triggered – during office hours.
Additionally, we regularly and proactively monitor and update your website’s backend, including the plugins and theme, to ensure its safety and security. This approach minimises the risk of any disruptions, giving you peace of mind and keeping your online presence robust.
You will also benefit from our pro Agency plugins, daily website and webmail backups, and actioning of any website theme or plugin security alerts or Google Search Console alerts.
3. Customer Support
Our UK office-based team is here to support you every step of the way, Monday to Friday, from 9:00 am to 5:30 pm, except on Bank Holidays (when we take a well-earned break!). Whether you have questions, concerns, or need to order services not available on your Customer Account, we are ready to help you.
4. Unlimited Minor Content Updates for Life
With your Small Business Website, you will be able to take advantage of unlimited minor content updates for life! These updates can include tasks such as changing images, reviews, opening hours, or copy on existing website pages. Please note, this excludes new copy sections, additional functionality, and new website pages/posts/projects.
To request updates, you can send us a Support Ticket or email us at [email protected], with any photos attached via WeTransfer. We aim to complete your request within 5 working days.
How Can I Get in Touch with You?
Please do not hesitate to contact our team using any of the following methods:
- Phone us on 01752 291865 during our office hours (Monday to Friday, 9-5:30). If your website is down or any critical functionality isn’t working and we haven’t received an alert (don’t worry, this is highly unlikely!), please call us instead of raising a support ticket, and we will immediately address the issue during office hours.
- Head to our Support Desk or send an email to [email protected] to raise a Support Ticket 24/7, 365 days a year. We review new tickets each weekday morning and prioritise them, handling high-priority ones first.
- Send us a message via Live Chat on our website during office hours (Monday to Friday, 9-5:30).
Upgrading Your Website Support Services
If you require our Monthly PPC (Google Ads, Meta Ads or LinkedIn Ads) Management Services or SEO Services, please Book a PPC Call or SEO Call with us. Our team will be happy to help you.
If you require Additional Website Pages or Enhanced Website Functionality, (from the list of available tools and plugins, such as Online Appointment Booking, Integration with Job Management or CRM Systems, or Boiler or Heat Pump Quote Tools,) or any other services such as Logo Design, and Graphic Design for Business Cards, Letterheads, Flyers and Facebook Cover Images, or Social Media Training, feel free to reach out to us using the communication methods provided above.
Need a New Website for Your Small Business?
If you are a small business owner in need of a professional website, the Web Design and SEO Company should be your first port of call. We are dedicated to helping independent businesses thrive. We specialise in crafting New Websites and SEO Services for businesses like yours, whether you run holiday cottages, a restaurant, a driving school, a car garage, a motorhome rental, a consultancy, a dog walking service, and much more. Feel free to explore our Online Shop to learn more.
Alternatively, if you have unique functionality and/or styling requirements, Book a Call with us for a Shopify Website or Bespoke Website Design.
Get in Touch
Should you have any questions, please feel free to explore our Knowledge Hub, where you’ll find FAQs and useful resources, such as Blogs, Videos, and even an eBook on choosing the right website design company and SEO agency for your Small Business. You can also reach us by calling 01752 291865, sending us an email at [email protected], or starting a Live Chat now!
