What After-Sales Website Support Service Do You Provide for Tradesman Websites?
Once your new Tradesman Website is launched, it marks the beginning of our long-term relationship, not the end of the journey, and you’ll benefit from our After-Sales Website Support Service.
You’ll have access to our “WDSEO Care Package,” which will be invoiced separately and payable monthly at £39 + VAT per month, or in a single payment if you prefer, with a minimum term of 24 months. Our friendly, professional team, based at our office in Plymouth, is looking forward to supporting you with amazing customer service and fully managing your website for you.
What Does My Monthly Website Care Package Include?
We provide the following Tradesman Website Support Services:
1. Web Hosting
Your website will be hosted on high-quality, secure hosting with a 99.9% uptime guarantee, fast loading speed, and an SSL certificate (“the padlock”) for optimal security.
2. Website Maintenance
We have alerts set up to notify us of any potential issues with your tradesman website. We investigate these to ensure that everything is functioning properly and as it should be. If an alert is categorised as “Critical,” we address it immediately during office hours.
Additionally, unlike many web companies, one of our team members regularly logs into the backend of your website to proactively check and update everything, including the theme and plugins. This helps to keep your website safe and secure, minimising the risk of any issues.
You will also benefit from our pro Agency plugins, daily website and webmail backups, and actioning of any website theme or plugin security alerts or Google Search Console alerts.
3. Customer Support
Our UK office-based team is available to help you from Monday to Friday, 9:00 am to 5:30 pm, excluding Bank Holidays (when we all have a well-deserved rest!). Feel free to reach out to us with any questions or concerns or to order services not available within your Customer Account. We will be delighted to assist you.
4. Unlimited Minor Content Updates for Life
Your Small Business Website, which is ideal for Tradesmen, includes unlimited minor content updates for life! These updates can include changing images, reviews, opening hours, or copy on existing website pages. Please note, this does not cover new copy sections, additional functionality, structural changes, or new website pages/posts/projects.
To request updates, simply email [email protected] or send us a Support Ticket with any photos attached. We will aim to complete your request within 5 working days.
How Can I Contact You?
Feel free to get in touch with our team using the following methods:
- Call us on 01752 291865 (Mon to Fri 9-5:30) (In the very unlikely event that your website is down, or critical functionality isn’t working and we haven’t been alerted, please call us instead of raising a support ticket, and we will address the issue immediately during office hours.)
- Head to our Support Desk or send us an email to [email protected] to raise a Support Ticket 24/7/365. We review new tickets every weekday morning and prioritise them, dealing with high-priority ones first.
- Live Chat with us during office hours (Mon to Fri, 9-5:30).
Upgrading Your Website Support Services
If you require our Monthly PPC (Google Ads, Meta Ads or LinkedIn Ads) Management Services or SEO Services, please Book a PPC Call or SEO Call with us. Our team will be happy to help you.
If you require Additional Website Pages or Enhanced Website Functionality, (from the list of available tools and plugins, such as Online Appointment Booking, Integration with Job Management or CRM Systems, or Boiler or Heat Pump Quote Tools,) or any other services such as Logo Design, and Graphic Design for Business Cards, Letterheads, Flyers and Facebook Cover Images, or Social Media Training, feel free to reach out to us using the communication methods provided above.
Need a New Website for Your Trades Business?
If you are a tradesperson in need of a professional website, rest assured the Web Design and SEO Company are here to help your trades business grow. We specialise in providing New Websites and SEO Services for tradespeople, such as plumbers, heating engineers, electricians, tree surgeons, landscape gardeners, builders, carpenters, locksmiths, decorators, and much more.
Contact Us
If you would like to purchase one of our SEO-optimised Websites, head to our Online Shop to get an instant price for a Small Business Website, which is perfectly suited for Trades Businesses. Alternatively, if you have unique functionality and/or styling requirements, Book a Call with us for a Shopify Website or Bespoke Website Design. Additionally, if you are interested in our SEO Services, simply Book a Call with us or request a Free SEO Audit.
Should you have any questions, please feel free to explore our Knowledge Hub, where you’ll find FAQs and useful resources, such as Blogs, Videos, and even an eBook on choosing the right website design agency and SEO company for your Trades Business.
You can also reach us by calling 01752 291865, emailing us at [email protected], or starting a Live Chat now!
